Jill Wells has been running seminars about Basic Contracts for us. There is some key legislation around contracting and selling online. When forming contracts online you must provide your customers with information about:
• all technical steps required to conclude the contract, eg "click this box"
• whether the concluded contract will be filed by you and whether it will be accessible
• the languages offered for the conclusion of the contract
• any relevant codes of conduct to which you subscribe, and information on how these can be consulted electronically
• You must make sure that your website allows customers to go back and correct any mistakes made in their order before the order is placed.
• Once a customer has placed an order electronically, you must acknowledge receipt without undue delay. For more on ecommerce regulations www.outlaw.com/page-431
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